Meadowood | guest service | Forbes five stars | guest experience

Meadowood Spa - Napa Valley

To support the development of the senior Meadowood team, establish and document the operational brand standards and train in the guest experience process.

WELL BUSINESS PROJECTS

BRIEF:

To support the development of the senior Meadowood team, establish and document the operational brand standards and train in the guest experience process.

DEVELOPMENT:

– Remote training for the senior team to support transition to an all-suite spa program.
– Development and delivery of all-suite brand standards
– On-site operational training on the guest experience programme